TERMS AND CONDITIONS

Our system of customer record keeping is to assign a permanent alphanumeric number, so that your file can be quickly located when you order again. Credits or amounts due from last order are added to the box on the order blank. This is the only paperwork for the new transaction. First, the new order is run through the plain-paper copy machine, and this copy is placed in your file. Then the original goes immediately to the shipping department. 

The order is then packed up, weighed and postage added (+ handling charge- $1.00 for orders above $10-00; $2.00 for less.) The original order is placed in the box of supplies. So, you will always know the balance of your account. If it is a MASTERCARD or VISA charge, the slip will be stapled to your order. 

Another copy of the completed order is made and sent to the office for filing. If you checked the backorder box and there are items to be sent later, new orders are made up and held in the backorder file as well as your customer file. If there is an amount owing, you are expected to remit the amount in thirty days. Due to the system we use, we can't send statements to remind you. The files are gone through every three months, and if nothing has been ordered in three months, and no credit or debit, and nothing backordered, your file will be removed to inactive. At these times we catch the accounts that are owing a past due amount and send a reminder, but this will also result in the loss of future open account charge priviledge. 

Most customers charge on credit cards: MASTERCARD, VISA, or AMERICAN EXPRESS. Otherwise, C.O.D. orders are for cash and have an added C.O.D. fee of $4.50. If you wish to prepay an order, the postage can be billed, but the trouble of writing another check for the postage can be eliminated by charge card orders. For open account billing of the full amount of an order, we first require a credit application form to be sent (form available from us upon request). This is to give us three charge references to check. Credit cards are not acceptable references. 

You are welcome to telephone your order. Office hours are weekdays, 7:30 a.m. to 4:00 p.m. Here is the information we need: 

1. Your name 
2. Your customer number 
3. How You wish to pay for order 
4. Do you want any backorders 
5. How you want it shipped 
6. Stock number. followed by the unit quantity 

Your order is always shipped to the last address in your file, unless you change it. Orders are shipped the cheapest way, which is usually by UPS, unless it is very light and will go by Post Office. You may request other options. UPS offers, in addition to reg. ground service: "Next-day Air" (Red Label); "2nd-Day Air" (Blue Label); "3-Day Air."

To get an idea of comparative cost here is an example: 15 lbs. going to California: Ground = $5.92, 3-Day = $15.10, 2-Day = $20.25, Next-Day = $34.25. We put these priority orders out the same day as phoned, but can't guaranteed that unless your order is in by noon.

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